Shipping policy

What are your standard shipping costs and delivery times?

We are delighted to offer a worldwide shipping service for our customers. 

These prices are to act as a guide only. We will always endeavour to seek and avail of the cheapest shipping option, or the most suitable option for you.

We are currently trying to use the Special Offer being ran by An Post which allows a large enveloped package to be sent for €6.00

Can I track my order?

This will depend on how you item is sent out to you. If a tracking number is available and applicable to your purchase then one will be provided by email when your order is shipped. Please contact our customer care team at sales@phoenixboutique.ie for any further information. 

Can I amend my order or change my delivery details?

We try to be as quick as possible at processing orders to make sure that you receive your purchase as soon as possible. Once an order has been placed, we might be unable to cancel it. However, please contact us immediately at sales@phoenixboutique.ie with your cancellation request and order number.

Will I have to sign for my delivery?

Yes if we use a courier service for the delivery. This will depend on the item(s) purchased and the method of delivery as we will always try to avail of the cheapest shipping method to keep our prices down for our Phoenix customers.